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At AuraReaches, we aim to ensure customer satisfaction across all our services and products. This Refund & Cancellation Policy outlines the terms under which refunds, replacements, or cancellations may be accepted.

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1. Services (Marketing & Property Management)

 

Service Refunds

• Refunds for services already delivered or partially completed cannot be issued.

• If you cancel a service before work has started, you may be eligible for a partial refund, subject to administrative charges.

• Any advance or booking amount paid is non-refundable unless otherwise stated in a formal agreement.

 

Service Cancellation

• Requests for cancellation must be submitted in writing via email to aurareach@outlook.com.

• Ongoing service agreements may require a 30-day notice period, as per contract terms.

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2. Products (Bags & Gift Items)

 

Return & Replacement

• Products can be returned or replaced within 7 days of delivery if:

  • The item is damaged on arrival

  • The wrong product was delivered

  • The product has a manufacturing defect

• Items must be unused, in original packaging, and accompanied by proof of purchase.

 

Non-Returnable Items

• Customized or personalized products

• Items damaged due to misuse

• Products without original packaging

 

Refunds for Products

• Once the returned item is inspected and approved, the refund will be processed within 7–10 business days.

• Refunds will be issued to the original payment method.

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3. No Refund Situations

 

Refunds will not be provided for:

• Change of mind after purchase

• Delay caused by customer actions (incorrect address, unavailability, etc.)

• Services already delivered or initiated

• Clearance or discounted items

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4. Order Cancellation

• Orders can be cancelled within 24 hours of purchase if processing has not begun.

• Once shipped, the order cannot be cancelled — it must follow the return process.

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5. Contact for Refund or Support

For refund, replacement, or cancellation requests, contact us at: aurareach@outlook.com